Help
Returns, refunds & cancellation
Last updated 5 November 2026
Because our products are food, we cannot accept returns of delivered packs for hygiene and safety reasons. If something goes wrong with your order, we will always make it right.
Damaged, wrong, missing or expired items
- Write to shasyafood@gmail.com within 48 hours of delivery with your order ID.
- Attach a photo or unboxing video showing the issue.
- We will send a free replacement or issue a full refund for the affected item, as you prefer.
Cancellations
- You can cancel an order free of charge any time before it is dispatched, by writing to us with your order ID.
- Once dispatched, an order cannot be cancelled. Cash on delivery orders refused at the door may be blocked from cash on delivery in future.
- We may cancel an order if a product is out of stock, the pin code is not serviceable, or there was a pricing error. Any amount paid is refunded in full.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
- Cash on delivery orders: refunded by UPI or bank transfer within 5–7 working days of approval.
Need help?
If you are not satisfied with how we handled your request, you can contact our Grievance Officer as described on the Grievance redressal page.